We are a U.S.based selfstorage operator looking for an experienced, fully bilingual Customer Support Team Lead. This is a fully remote, fulltime position. You will lead our remote customer support team while also handling customers yourself.

RESPONSIBILITIES
Lead, coach and support a team of remote customer support representatives
Handle inbound and outbound calls, emails and messages from current and prospective customers, in English and Spanish
Make decisions on customer issues such as billing questions, payment arrangements and escalations without waiting for approval
Train new team members and review calls for quality
Keep coverage running so no customer goes unanswered
Spot recurring problems and propose fixes to management

REQUIREMENTS
Native or fully fluent English and Spanish, spoken and written
3 years of customer service experience,



including at least 1 year leading or supervising a team call center, BPO or similar
Sound judgment and comfortable making decisions on your own
Reliable highspeed internet, a computer and a quiet place to work
Availability to work a schedule aligned with U.S. business hours

WE OFFER
32,000 MXN per month
Fully remote work
Fulltime, indefiniteterm contract
Bolsa de trabajo México ofrecemos puesto de Remote Bilingual Customer Support Team Lead para el sector de Atencion a clientes en la empresa THF Leasing de Azcapotzalco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Remote Bilingual Customer Support Team Lead 32,000 MXN mo (Azcapotzalco)
🏢 THF Leasing
📍 Azcapotzalco