Certification CoordinatorThis position is responsible for monitoring product quality in the Mexican market, reporting quality issues to Product Management and Product Development teams, and coordinating responses to consumer-related legal claims filed through PROFECO (Mexico's Federal Consumer Protection Agency).
The role also involves delivering technical training and developing training programs for service centers and distributors, while ensuring product certification and compliance with applicable Mexican and LATAM standards.Main Duties & ResponsibilitiesMexican/LATAM standard processes management guaranteeing documentation compliance and product certification.Inform product certification status and attend weekly meeting with the PM'sProvide support to the PM's about Mexican/LATAM regulations (Consulting)Tracking products quality and prepare quality issue report in case of neededTechnical Training of Service CentersProvide technical and sales training to Customer Care agentsDevelop Training Programs base on audience types (Distributor/Technician's/CC Agents)Experience & Background3+ years of working experience in Customer Care and Product Certification areas.Bachelor degree in Engineering.Strong communication skills in EnglishKnowledge, Skills, AbilitiesOffice package,



Autocad and IlustratorEffective communication skillsStrong knowledge of Mexican Standards and Consumer's rights legislation.Personal TraitsAbility to plan, coordinate, organize and supervise multiple projects simultaneouslyExcellent verbal and written communication skillsAbility to work independently or with teamsAbility to deliver projects within deadlineExcellent problem-solving skillsSelf-motivated and comfortable in dynamic fast-moving organization.Is willing and able to travel for client meetings.Is capable of remaining patient and calm when dealing with frustrated customers or clients.What we offer?
Monday to Friday schedule.Opportunity to be part of a fast-growing integral company.Competitive benefits Package.Confidential due to business strategyThis opportunity is being managed confidentially as part of the company's hiring strategy.
Additional details will be shared with shortlisted candidates during the recruitment process.Confidential / organizational reasonsThis search is being conducted on a confidential basis due to internal organizational considerations.
Complete information about the company and the role will be provided to candidates who advance in the selection process
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📌 Certification Coordinator (Monterrey)
🏢 Empresa reconocida
📍 Monterrey