We’re looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts. What you’ll own ✅ Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations ✅ Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off ✅ 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership ✅ Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions ✅ Recruitment and engagement: partner with Operations to hire the right talent and run retention programs ✅ Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps ✅ Team leadership: manage and develop two HR analysts What success looks like ✅ Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked ✅ Month 6:



top automation/AI opportunities live and core processes documented ✅ Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations What we’re looking for ✅ Bachelor’s degree in HR, Business Administration or a related field ✅ 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment ✅ Strong knowledge of Mexican labor law and grievance procedures ✅ Experience leading people and supporting operations teams of 200+ ✅ Direct communicator who challenges the status quo with data ✅ Spanish and intermediate English *Nice to have: experience with unions, HR automation, HRIS or AI tools

What we offer
✅ High-profile work and opportunities to expand your leadership influence ✅ Constant learning from industry experts and super-smart colleagues ✅ Competitive compensation and attractive benefits ✅ International exposure, with offices in multiple countries

📌 HRBP Ops Manager (México)
🏢 Stori
📍 México