Ihre Aufgaben
• Serve as the operational point of contact for assigned customers and maintain timely communication regarding demand, orders, deliveries, shortages, changes, and priorities.
• Receive, review, and follow up on releases, forecasts, purchase orders, and delivery schedules; identify variances against the current plan and communicate their impacts.
• Coordinate with Planning and Production to assess the feasibility of dates and quantities; confirm commitments only with information validated by the responsible departments.
• Monitor open orders, backlog, available inventory, material in transit, and overdue or upcoming requirements.
• Coordinate with Logistics to prepare deliveries, documentation—such as invoices and packing lists—labels, ASNs, and customer-specific requirements.
• Manage expedites, line-stop risks, premium freight, and recovery plans; document the cause, responsible party, commitment date, and closure.
• Follow up on discrepancies involving quantities, documentation, packaging, labeling, EDI, and deliveries, coordinating their resolution with the responsible functions.
• Keep customer portals, scorecards, and tracking files up to date, and present relevant risks in operational meetings, Supply Reviews, Pre-SIOP, or SIOP meetings.
• Maintain records and supporting evidence in accordance with the management system, customer requirements, and applicable internal controls.

Ihr Profil
Education
• Bachelor’s degree in Business Administration, International Business, Logistics, Supply Chain Management,



Industrial Engineering, or a related field. Experience
• 2–3 years of experience in Customer Service, Sales Administration, Logistics, or Supply Chain, preferably within the automotive or manufacturing industry.
• Experience working directly with OEMs, Tier 1, or Tier 2 automotive customers is preferred. Technical Knowledge
• Knowledge of customer order management, demand monitoring, deliveries, and production requirements.
• Familiarity with customer portals, and shipping schedules.
• Understanding of automotive customer requirements and supply chain processes.
• Knowledge of SAP or similar ERP systems.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams.
• Basic understanding of inventory management, production planning, logistics, and premium freight processes is desirable. Languages
• Advanced English proficiency, both written and spoken.
• Spanish proficiency.
• Ability to participate effectively in meetings and professional communication with international customers. Core Competencies
• Strong customer orientation and service mindset.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up abilities.
• Problem-solving and analytical skills.
• Ability to manage priorities and work under pressure.
• Sense of urgency and accountability.
• Effective teamwork and cross-functional collaboration.
• Ability to handle customer complaints and challenging situations professionally.

📌 Customer Service (Ramos Arizpe)
🏢 Miba Group
📍 Ramos Arizpe