Key Responsibilities:

- Deploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics.
- Perform software break/fix procedures.
- Activate roaming services for mobile devices.
- Provide timely updates to users utilizing the IT Service Management (ITSM) tool.
- Conduct workstation sweeps for maintenance and troubleshooting.
- Support IT Asset Management (ITAM) including storage administration, inventory, and management.
- Manage printers, including configuration, deployment, and troubleshooting.
- Support network and infrastructure operations as needed.
- Execute adds, moves, and changes (AMC) within IT infrastructure.
- Coordinate tech grab-and-go replenishment (restocking).
- Maintain loaner devices fleet ensuring availability and functionality.
- Maintain conference/meeting room AV systems to ensure they are operational.
- Perform physical IT-related tasks such as cabling, unboxing/boxing equipment, lifting, climbing ladders, and organizing storage.
- Handle hardware shipments and logistics.
- Be available to support additional IT-related activities as necessary.




- Mentor and provide support to junior technicians.
- Provide technical leadership within the support organization.
- Assess, prioritize, review, and assign IT support tickets to appropriate technicians; coordinate support resources efficiently.
- Operationally lead daily IT support efforts to ensure timely resolution of issues.

Qualifications:

- Minimum 3 years of experience as an IT Technician or in a similar technical support role.
- Proficiency in deploying and managing laptops, mobile devices, printers, and associated software.
- Experience with IT Asset Management and ITSM tools.
- Strong troubleshooting, hardware repair, and maintenance skills.
- Ability to perform physical IT-related tasks safely and efficiently.
- Excellent communication skills, with a user-focused approach to support.
- Demonstrated ability to mentor junior staff and lead support teams.
- Fluent in Spanish and English preferred.

Additional Information:

- Flexibility to participate in extra IT activities and support tasks as needed.

📌 Desktop Support Technician (Ciudad de México)
🏢 Milestone Technologies
📍 Ciudad de México