Shopmonkey is seeking a Customer Success Manager to empower customers, drive adoption, and grow revenue within a remote Mexico-based team. You will build relationships with corporate accounts and franchises, conduct regular check-ins, and act as a trusted advisor to executives while collaborating with sales, implementation, support, and product.
The role requires bilingual English/Spanish, 1–3 years in SaaS CS, strong communication, and experience with CRM tools like Salesforce, Zendesk, and