Remote## Senior HR Operations SpecialistRemote, MexicoFind out how well you match with this jobJob ID: 11049We are seeking a Senior HR Operations Specialist to join our HR Shared Services team. This Tier 2 role provides advanced operational support for complex HR inquiries, transactions, and escalations that require deeper expertise, sound judgment, and cross-functional coordination beyond Tier 1 support.
The Senior HR Operations Specialist is responsible for resolving exception-based and sensitive issues, ensuring consistent application of HR policies and processes, and identifying root causes that reduce rework and improve service delivery. This role partners closely with HR Transformation & Operations, HR Technology, Payroll, Centers of Excellence, and HR Business Partners to strengthen end-to-end process performance.
At Ralliant, this role is critical to stabilizing core HR operations, improving process design, and ensuring the HR operating model functions effectively at scale.

Key Responsibilities
Tier 2 Issue Resolution* Resolve escalated cases from Tier 1 that require advanced policy interpretation, exception handling, cross-functional coordination, review of historical transactions or employee records, or elevated judgment and sensitivity.
* Manage complex issues across payroll, benefits, leave and absence, HR data, and related processes.
* Own cases end to end, ensuring accurate resolution, timely follow-up, and clear communication with employees, managers, and internal stakeholders.
* Serve as a trusted escalation point while minimizing unnecessary handoffs to HR Business Partners and Centers of Excellence.HR Systems, Data & Operational Execution* Execute complex HR transactions in core systems (e.g., Oracle, ServiceNow)
* Analyze and resolve data integrity issues across systems and processes
* Create, generate,



and analyze standard and ad hoc reports to support operational decision-making and issue resolution.
* Identify root causes of recurring errors, system gaps, and manual workarounds
* Ensure compliance with established controls, policies, and audit requirements
* Partner with HR Tech and HRTO to test, validate, and refine system or process changesEscalation Management & Cross-Functional Coordination* Act as the primary owner for Tier 2 cases, coordinating across Payroll, Total Rewards, Employee Relations, Legal, Centers of Excellence, HR Technology, and HR Business Partners as needed.
* Set clear expectations with employees and managers regarding resolution timelines and next steps
* Resolve issues effectively, reducing re-escalation, repeat contacts, and case recycling.
* Escalate to Tier 3 or specialized teams only when appropriate and with complete context, documentation, and recommended next steps.Process Improvement, Simplification & Automation* Identify systemic issues through analysis of case trends, escalations, and rework
* Translate operational challenges into clear problem statements and improvement opportunities
* Recommend and support solutions that strengthen controls, simplify workflows and decision points, reduce manual effort and error risk, and enable automation and self-service.
* Partner with HRTO, HR Tech, and COEs to drive scalable improvements
* Support process stabilization,



redesign initiatives, and continuous improvement efforts (e.g., RBS tools)Knowledge Management & Tier 1 Enablement* Strengthen Tier 1 capability by improving knowledge articles, standard operating procedures, decision frameworks, escalation criteria, and guidance on recurring issues and trends.
* Reinforce consistent application of HR policies and practices
* Improve upstream resolution rates by reducing avoidable escalationsCustomer Experience & Professional Standards* Manage complex and sensitive interactions with professionalism, empathy, and clarity
* Maintain strict confidentiality and data privacy standards
* Represent HR as a unified function, ensuring seamless and consistent communication
* Balance employee experience with operational discipline and policy adherence
* Model and reinforce Ralliant’s HR operating model through day-to-day executionWhat Success Looks Like* Timely and accurate resolution of complex Tier 2 cases
* Measurable reduction in repeat escalations and chronic issue areas
* Improved quality of Tier 1 inputs, knowledge content, and case handling
* Reduced defects, rework, and downstream corrections
* Clear visibility into systemic risks and improvement opportunities
* Strong, trusted partnerships across HRTO, HR Tech, and functional teamsRequired Qualifications* Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience)
* 3–6 years of experience in HR operations, shared services, payroll, benefits, HR systems, or complex case management in a process-driven environment.
* Strong experience using HR systems such as Oracle, ServiceNow, Workday, or similar platforms.
* Demonstrated ability to manage and resolve complex, cross-functional

📌 Senior HR Operations Specialist Ralliant Remote, Mexico Posted 2 hours ago (México)
🏢 Ralliant
📍 México