Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew . At My IT Crew , being an engineer isn’t about closing tickets, it’s about building trust. Since 2016, we’ve been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive. Our client satisfaction? A steady 97%. Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class. Our culture? One where every voice matters, new ideas are celebrated, and you’re more than just a cog in the wheel. My IT Crew isn’t just a place to work, it’s a place to grow, solve, and thrive.

Position

Support Engineer

Location

Remote

Department

Service Delivery

Hours

9 am - 6 pm EST (New York City time zone)

What You'll Do

- Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
- Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
- Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
- Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
- Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
- Collaborate across the team in weekly meetings and team-led trainings,



helping to drive yourself and the company forward.
- Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

What You Bring

- Previous experience working for a Managed Service Provider (MSP), supporting multiple clients in a fast-paced service desk or engineering environment.
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
- Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
- A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
- A track record of creating heavy internal documentation that helps your teammates grow and learn.
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
- An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

Why You'll Love It

A culture where you are more than a number. Your voice is heard, and your ideas can directly shape our processes.

Access to world-class tools and documentation that’s actually useful, putting solutions at your fingertips.

Real opportunities for growth through team-led training and exposure to cutting-edge technology.

A company that rewards initiative, values growth, and supports your professional journey.

A team that listens, learns, and collaborates to win together.

Salary

$10-$12

📌 IT Support Engineer (México)
🏢 My IT Crew
📍 México