Suger, Inc. is hiring an SMB Customer Success Manager (Eastern Time Zone).
You will own a book of ~***** SMB accounts, guiding onboarding, adoption, and retention across the customer lifecycle.
The role emphasizes async communication via Slack and structured ticketing, with a focus on health, expansion, and renewals.You'll run kickoff calls, handle day-to-day support, and build long-term customer relationships in a fast-growing SaaS environment.
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