McGraw Hill seeks a Senior Manager of Customer Experience for LATAM and South America, based in Mexico City or nearby areas, with a hybrid model requiring in-office presence on Mondays and Wednesdays.
You will lead bilingual customer service operations, develop high-performing teams, and drive transformation for long-term regional growth.You will oversee SLAs, KPIs, quality standards, and customer satisfaction while collaborating with cross-functional partners and implementing standardized
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