Levi Strauss & Co. is seeking a General Service Desk Analyst to provide integrated Level 1 and Level 2 support for employees and retail stores worldwide.
You will handle voice, chat, chatbot-transferred, and ITSM contacts, restoring productivity quickly while minimizing handoffs. You will troubleshoot Windows, macOS, Microsoft 365, identity, connectivity, and collaboration issues, aiming for high first-contact resolution and adhering to SLA targets.
📌 Global IT Service Desk Analyst: Enterprise Support (Ciudad de México)
🏢 Levi Strauss
📍 Ciudad de México
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