Confidential Multinational Company | Mexico City | Hybrid
Are you passionate about Customer Service?
We are looking for a Customer Service Specialist to join a general organization and manage the end-to-end Order-to-Cash process for B2B customers in the U.S. and Canada.
KEY RESPONSIBILITIES
- Manage the end-to-end order management process, from order entry to closure.
- Provide proactive solutions to customer inquiries, requests and incidents.
- Coordinate with Sales, Logistics, Operations and Finance to ensure seamless order execution.
- Monitor operational performance and KPIs, identifying risks and opportunities.
- Drive continuous improvement initiatives to enhance the customer experience.
- Build and maintain long-term relationships with strategic customers.
WE’RE LOOKING FOR
- 2+ years of professional experience in Customer Service, Logistics,
Order Management or Supply Chain.
- Bachelor’s degree in Business Administration, International Business, Engineering or a related field.
- Experience in chemical, petrochemical or industrial sectors is a plus.
- Advanced English — essential for daily interaction with international customers.
- Strong communication, problem-solving and analytical skills.
- Customer-oriented mindset and ability to work cross-functionally.
WHAT WE OFFER
Competitive compensation package
Benefits above those required by law
Annual performance & business bonus
Hybrid work model
Growth opportunities within a multinational organization
Location: Mexico City
Work model: Hybrid
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