Vertiv Co in Monterrey, MX, seeks a Junior Analyst for ERP Second Level Support (RUN) to provide timely Oracle EBS module support, document incidents, and follow standard playbooks. You will collaborate with Triage, Senior Analyst, Shift Manager, and cross-functional teams to ensure smooth escalation and consistent service delivery.
The role focuses on incident resolution, data collection for complex issues, and participation in governance and knowledge management to sustain high SLA performance