Description

THE ORGANIZATION

The Entrepreneurs’ Organization (EO) is a high-quality support network of 19,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

POSITION SUMMARY

The Manager is responsible for the strategy, management, operations, and continued evolution of EO’s MyEO program and the Industry Community’s Industry Groups.

This role serves as the primary staff partner for MyEO leaders and Champions and leads the integration and evolution of MyEO experiences within OneEO. The Manager is responsible for ensuring that MyEO remains a adaptable, member-led program while establishing the governance, processes, digital experiences, training, data, and operational structure needed to support the program globally.

The Manager works cross-functionally with Digital Communities, Technology, Governance, Legal, Marketing and Communications, regional teams, and other stakeholders to evolve the MyEO program. The role translates member and leader needs into program improvements, platform requirements, workflows, and scalable solutions.

Additionally, the role is part of the team that helps to plan, co-design, and execute global programs within the communities team. They will provide support to member leaders for Industry Groups which form part of the Industry Community.

This position combines program management, community engagement, digital platform management, stakeholder relationships, training and enablement, data analysis, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

MyEO program management and strategy

·Manage the MyEO program, including program strategy, priorities, roadmap, operating model, annual planning, and budget.

·Develop and implement strategies that strengthen the MyEO member experience and increase participation in MyEO Groups and Events.

·Establish program goals, success measures, and priorities based on member needs, organizational objectives, and program performance.

·Identify opportunities to improve and evolve MyEO processes, services, tools, and experiences.

·Maintain clear program standards, documentation, workflows, and ownership across MyEO activities.

MyEO evolution within OneEO

·Lead the evolution of MyEO Groups and Events within OneEO.

·Develop and maintain clear processes for MyEO Groups and Events operating within the evolving OneEO ecosystem.

·Support flexible MyEO Group models, including groups operating within OneEO, groups using OneEO together with an external communication platform, and groups using an approved external communication platform while remaining represented within the MyEO experience in OneEO.

·Lead testing and feedback initiatives with MyEO leaders and members and incorporate findings into program and platform improvements.

·Maintain visibility into migration risks, exceptions, open decisions, and dependencies requiring cross-functional resolution.

MyEO Groups and Events

·Oversee the end-to-end lifecycle and operating processes for MyEO Groups and Events.

·Manage standards and workflows for MyEO Group creation, review, approval, onboarding, ongoing management, and closure.

·Manage standards and workflows for MyEO Event creation, approval, risk review, promotion, member registration, and reporting.

·Ensure appropriate processes are maintained for event risk waivers and other required program or governance requirements.

·Oversee regular MyEO Group reviews and audits and identify required follow-up actions.

·Partner with operational resources supporting group and event processing, member inquiries, reporting, documentation, and platform administration.

·Identify opportunities to simplify processes,



reduce manual work, and improve the member and Champion experience.

MyEO leadership and stakeholder management

·Serve as the primary staff liaison to MyEO Experts, Chairs, Group Champions, Event Champions, and other MyEO member leaders.

·Establish consistent communication and engagement with MyEO leaders to support planning, program delivery, issue resolution, and continuous improvement.

·Provide continuity and institutional knowledge through annual MyEO leadership transitions.

·Gather and translate member and leader feedback into program recommendations and operational improvements.

·Support MyEO leaders in understanding program expectations, available tools, governance requirements, and opportunities to strengthen their Groups and Events.

·Build productive relationships across global, regional, and chapter stakeholders involved in MyEO.

Community Management for Industry Groups

·Develops goals for Industry Groups in line with community and department objectives that drive member engagement. Responsible for ensuring high-quality execution for assigned community goals, activities, learning opportunities, and member connection experiences.

·Serves as staff design expert for member engagement opportunities (principally virtual). Brings relevant expertise in program design, event planning and logistics, communications and engagement experience to community initiatives. Supports and assigns staff support as needed.

·Works with member leads and their leadership teams on strategic and tactical planning of engagement opportunities with the goal of engaging every member beyond their local chapter in meaningful ways. Serves as the staff liaison and operational partner for community and Industry group leaders, providing ideas, guidance, and ensuring that planned engagement adheres to EO standards.

Governance and program standards

·Partner with Governance, Legal, and relevant staff teams to maintain appropriate governance and risk-management processes for MyEO Groups and Events.

·Maintain clear decision criteria, responsibilities, escalation paths, and exceptions for program workflows.

·Ensure MyEO Champions understand applicable EO policies, responsibilities, and program requirements.

·Identify emerging program risks or policy questions and coordinate appropriate review and resolution.

·Balance appropriate organizational standards with the flexibility and member-led nature of MyEO.

Training, onboarding, and enablement

·Lead the development and delivery of the MyEO training and enablement strategy.

·Lead or coordinate MyEO content for Chapter Officer Training for MyEO Experts and Chairs.

·Develop onboarding and ongoing enablement for MyEO Group and Event Champions.

·Maintain current training materials, user guides, facilitator resources, FAQs, SOPs, and program documentation.

·Ensure training and documentation evolve alongside OneEO functionality and MyEO processes.

·Partner with relevant EO teams to deliver training and support for members and leaders adopting new MyEO tools and workflows.

Member engagement and communications

·Develop strategies to increase awareness, discovery, participation, and engagement in MyEO Groups and Events.

·Partner with Marketing and Communications on MyEO campaigns, program announcements, stories, and member communications.

·Support the development and direction of recurring MyEO communications.

·Identify and share examples of successful MyEO Groups, Events, and Champions to encourage participation and peer learning.

·Ensure MyEO communications clearly explain changes in program processes, technology, or member experiences.

Data, reporting, and insights

·Establish and maintain MyEO performance measures for Groups, Events, participation, engagement, and program health.

·Oversee regular MyEO reporting and provide insights and recommendations based on program data.

·Maintain reliable data definitions and reporting processes across OneEO and other approved sources.

·Develop approaches for gathering appropriate activity and participation data from MyEO Groups operating outside OneEO.





·Lead improvements to MyEO reporting and data structures within OneEO.

·Support the development of the MyEO Annual Report and other organizational reporting requirements.

·Use data and member feedback to identify opportunities, risks, and priorities for continuous improvement.

Cross-functional collaboration and continuous improvement

·Serve as the primary MyEO program partner to Digital Communities, Technology, Governance, Legal, Marketing and Communications, regional teams, and other EO functions.

·Represent MyEO requirements and priorities in OneEO planning and development.

·Coordinate decisions and implementation when platform or process changes affect MyEO members and leaders.

·Maintain a prioritized roadmap of program, process, and technology improvements.

·Lead or support pilots, testing, and implementation of new MyEO experiences, processes, and functionality.

·Perform other duties and assignments as necessary.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

Required:

- Bachelor’s degree or equivalent combination of education and relevant professional experience.
- 3+ years of experience in program management, community management, membership organizations, digital engagement, or related field.
- Demonstrated experience managing complex programs involving multiple stakeholders, workstreams, and dependencies.
- Experience working with digital community, membership, event, or collaboration platforms.
- Experience developing and improving operational processes, workflows, and documentation.
- Experience working with members, customers, volunteers, or community leaders.
- Strong project management skills with demonstrated ability to manage priorities, timelines, risks, and deliverables.
- Experience using data and qualitative feedback to evaluate program performance and inform decisions.
- Strong written, verbal, and presentation skills.
- Ability to work effectively across cultures, regions, and time zones.

Preferred:

- Experience working in a global membership or association environment.
- Experience with online community platforms, including Hivebrite or similar technology.
- Experience with event management processes and platforms.
- Experience supporting platform migrations, technology implementations, or organizational change initiatives.
- Experience developing and delivering training or enablement programs.
- Experience working with volunteer leadership structures.
- Bilingual or multilingual capabilities.

COMPETENCIES AND CHARACTERISTICS

·Strong relationship management and stakeholder engagement skills.

·Member-focused and service-oriented approach.

·Collaborative self-starter with a high level of ownership and accountability.

·Strong judgment and ability to navigate complex or ambiguous situations.

·Ability to translate member and business needs into clear processes and technology requirements.

·Strong analytical and problem-solving skills.

·Excellent organizational skills and attention to detail.

·Ability to balance strategic planning with hands-on program execution.

·Comfortable managing multiple priorities in a global environment.

·Demonstrated ability to collaborate across functions without direct authority.

·Curious and committed to continuous learning and improvement.

·Comfortable challenging existing processes and proposing practical alternatives.

·Strong follow-through and commitment to delivering a high-quality member experience.

POSTING DISCLOSURES

Compensation: 42,000-48,000MXN Gross Monthly Salary

Candidate Data Privacy Notice:

Accessibility / Accommodations: EO will provide accommodations during the recruitment process and employment as required by applicable law. Applicants needing assistance should contact .

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

- This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
- The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
- The role requires travel up to 15%
- The role requires occasional early morning/evening meetings across time zones
- The role requires lifting/moving up to 30 pounds, as applicable.
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

EQUAL OPPORTUNITY / FAIR RECRUITMENT

EO is committed to equal opportunity and fair treatment in recruitment and employment.

📌 Manager, MyEO & Communities (Ciudad de México)
🏢 Entrepreneur's Organization
📍 Ciudad de México