Description
Job summary
About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.
We are seeking an Operations Manager to lead a team in one of our FCs.
Your responsibilities:
- Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Managing day-to-day relationships with multiple stakeholders
- Driving operational goals and metrics for your area. Communicating the vision to your team
- Presenting operational metrics regularly to the senior leadership team
- Problem-solves for closing gaps between performance and goals
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
Key job responsibilities
The Ops Manager, leads an operation for +65k packages. Leads a team of 7 managers and +200 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance.
A day in the life
This manager will be responsible for key metrics include, but are not limited to: Safety Metrics, Quality Metrics, Cost Metrics including lead Savings projects
About the team
Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Inbound management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance




We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 8+ years of operations management experience
- Speak, write, and read fluently in Spanish
- Bachelor's degree
- 8+years Operations Management experience in manufacturing, production, distribution environment or related industry
- +5 YOE with data analysis
Preferred Qualifications
- Experience supporting hourly workforces of 50+ employees and leading teams
- Excel skills required.
- 8+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an Area manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as an Area Manager.
As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a distribution warehouse environment. Your main focus will be motivating, mentoring and coaching your team. As a servant leader, the Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role.



Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!
Job Requirements:
- Ability to work weekends, holidays, and/or overnight shifts
- Ability to work overtime both in peak season and as needed
Locations and Placement:
- The position is NOT a corporate role and will be located in a Fulfillment Center
Work Location: MEX6.
Key job responsibilities
- Lead, manage, and develop a team of 50 to 100 Amazon Associates
- Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
- Create, manage, and support recognition and communication programs
- Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with the management team to establish and maintain quality control standards
- Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
- Proactively identifying and leading process improvement initiatives and Lean tools.
- Tactical leadership of strategic initiatives.
- Cross functional coordination and task tracking.
- Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Ability to manage multiple complex projects simultaneously.
- Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis
Job Elements
- Must be able to perform the following tasks, with or without reasonable accommodation:
- Stand/walk for up to 10-12 hours
- Walk in/and around the warehouse with great frequency; many facilities are over a quarter mile in length
- Access all areas of building (ascending and descending ladders, stairs, and gangways safely and without limitation)
- Regularly bend, lift, stretch and reach both below the waist and above the head
- Lift and move items up to 49 pounds
Basic Qualifications
- 3+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree or equivalent
- Experience in English-language communication skills, both written and verbal
- 3+ years of team leadership experience
- Work versátil schedule including weekends, nights, and holidays
Preferred Qualifications
- Experience Experience working with Material handling equipment (MHE), or experience with Six Sigma tools and Lean techniques
- MBA, or Master's degree
- Experience with Six Sigma, lean manufacturing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Inbound Area Manager, Worldwide Operations

Description
Amazon is seeking for an Area Manager Jr. for one our Fulfillment Centers.
Four key areas that you'll

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📌 Senior Program Manager – Ops Transformation (Remote) (México)
🏢 Capgemini
📍 México