Our client, a premier provider of supply chain optimization software, is seeking an accomplished Key Account Manager to manage and grow their most valuable client relationships. This is a fully remote role, perfect for an experienced sales professional who excels at building long‑term partnerships and driving account expansion. You will be responsible for understanding the strategic objectives of your key accounts and aligning our client's solutions to meet their evolving needs. The ideal candidate possesses a consultative sales approach, exceptional communication skills, and a proven ability to manage complex, high-value accounts. This is an outstanding opportunity to work from anywhere in Mexico and make a significant impact on client success and revenue growth, with a strong focus on opportunities originating from or managed within the Saltillo, Coahuila, MX region.

About the Role

Our client, a premier provider of supply chain optimization software, is seeking an accomplished Key Account Manager to manage and grow their most valuable client relationships. This is a fully remote role, perfect for an experienced sales professional who excels at building long‑term partnerships and driving account expansion. You will be responsible for understanding the strategic objectives of your key accounts and aligning our client's solutions to meet their evolving needs. The ideal candidate possesses a consultative sales approach, exceptional communication skills, and a proven ability to manage complex, high-value accounts. This is an outstanding opportunity to work from anywhere in Mexico and make a significant impact on client success and revenue growth, with a strong focus on opportunities originating from or managed within the Saltillo, Coahuila, MX region.

Key Responsibilities

- Develop and execute strategic account plans for a portfolio of key clients.
- Serve as the primary point of contact for assigned key accounts, building strong, trusted relationships.
- Identify opportunities for upselling and cross‑selling within existing accounts.




- Understand client business objectives and challenges, and articulate how our client's solutions deliver value.
- Conduct regular business reviews with clients to assess satisfaction and identify areas for growth.
- Collaborate with internal teams (sales, support, product) to ensure exceptional client service.
- Negotiate contract renewals and expansions to maximize account value.
- Track account health, identify potential risks, and implement mitigation strategies.
- Achieve and exceed retention and growth targets for assigned accounts.
- Stay informed about industry best practices and competitive offerings.

Requirements

- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 6 years of experience in account management, key account management, or enterprise sales.
- Proven track record of managing large, complex accounts and achieving revenue growth targets.
- Exceptional communication, presentation, and interpersonal skills.
- Strong understanding of supply chain, logistics, or enterprise software solutions.
- Consultative selling and relationship‑building expertise.
- Proficiency in CRM software (e.g., Salesforce) and account management tools.
- Ability to work independently and manage time effectively in a remote setting.
- Strategic thinking and problem‑solving abilities.
- Experience working with clients in the manufacturing sector, particularly those in or related to Saltillo, Coahuila, MX , is highly desirable.

Benefits

- Competitive base salary and performance‑driven commission.
- Generous paid time off and company holidays.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and career advancement.




- Fully remote work environment.
- Home office stipend.
- Retirement savings plan.
- Access to cutting‑edge sales enablement tools.

About the Role

Nuestro cliente está buscando un Account Manager Remoto experimentado y proactivo para gestionar y expandir las relaciones con nuestros clientes más valiosos. En este puesto, serás el principal punto de contacto para una cartera de clientes clave , asegurando su éxito y crecimiento a través de una profunda comprensión de sus necesidades y la entrega de soluciones excepcionales. Este rol es fundamental para la retención y expansión de ingresos, operando en un contexto completamente remoto que fomenta la autonomía, la planificación estratégica y la excelencia en el servicio al cliente.

Key Responsibilities

- Gestionar activamente una cartera de clientes estratégicos , construyendo relaciones sólidas y de confianza.
- Identificar oportunidades de venta cruzada y adicional (upselling) dentro de las cuentas existentes para maximizar el valor del cliente.
- Desarrollar planes de cuenta personalizados que alineen nuestras soluciones con los objetivos de negocio del cliente.
- Colaborar estrechamente con los equipos internos (soporte, producto, ventas) para garantizar la entrega exitosa de valor al cliente.
- Actuar como el principal defensor del cliente dentro de la organización, asegurando que sus necesidades sean comprendidas y atendidas.
- Monitorear la satisfacción del cliente y proactivamente abordar cualquier problema o inquietud.

Requirements

- Experiencia comprobada de 5+ años como Account Manager o en un rol similar de gestión de cuentas.
- Historial demostrado de éxito en la retención y crecimiento de ingresos de cuentas clave.
- Excelentes habilidades de comunicación, interpersonales y de presentación .
- Capacidad para comprender las necesidades complejas del cliente y traducirlas en soluciones prácticas.
- Autosuficiente, organizado y capaz de gestionar múltiples prioridades en un entorno remoto .

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