Ihre Aufgaben

- Serve as the operational point of contact for assigned customers and maintain timely communication regarding demand, orders, deliveries, shortages, changes, and priorities.
- Receive, review, and follow up on releases, forecasts, purchase orders, and delivery schedules; identify variances against the current plan and communicate their impacts.
- Coordinate with Planning and Production to assess the feasibility of dates and quantities; confirm commitments only with information validated by the responsible departments.
- Monitor open orders, backlog, available inventory, material in transit, and overdue or upcoming requirements.
- Coordinate with Logistics to prepare deliveries, documentation—such as invoices and packing lists—labels, ASNs, and customer-specific requirements.
- Manage expedites, line-stop risks, premium freight, and recovery plans; document the cause, responsible party, commitment date, and closure.
- Follow up on discrepancies involving quantities, documentation, packaging, labeling, EDI, and deliveries, coordinating their resolution with the responsible functions.
- Keep customer portals, scorecards, and tracking files up to date, and present relevant risks in operational meetings, Supply Reviews, Pre-SIOP, or SIOP meetings.
- Maintain records and supporting evidence in accordance with the management system, customer requirements, and applicable internal controls.

Ihr Profil

Education

- Bachelor’s degree in Business Administration, International Business, Logistics, Supply Chain Management,



Industrial Engineering, or a related field.

Experience

- 2–3 years of experience in Customer Service, Sales Administration, Logistics, or Supply Chain, preferably within the automotive or manufacturing industry.
- Experience working directly with OEMs, Tier 1, or Tier 2 automotive customers is preferred.

Technical Knowledge

- Knowledge of customer order management, demand monitoring, deliveries, and production requirements.
- Familiarity with customer portals, and shipping schedules.
- Understanding of automotive customer requirements and supply chain processes.
- Knowledge of SAP or similar ERP systems.
- Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams.
- Basic understanding of inventory management, production planning, logistics, and premium freight processes is desirable.

Languages

- Advanced English proficiency, both written and spoken.
- Spanish proficiency.
- Ability to participate effectively in meetings and professional communication with international customers.

Core Competencies

- Strong customer orientation and service mindset.
- Excellent verbal and written communication skills.
- Strong organizational and follow-up abilities.
- Problem-solving and analytical skills.
- Ability to manage priorities and work under pressure.
- Sense of urgency and accountability.
- Effective teamwork and cross-functional collaboration.
- Ability to handle customer complaints and challenging situations professionally.

📌 Customer Service (Ramos Arizpe)
🏢 Miba Group
📍 Ramos Arizpe