Information Technology Support Specialist

? Location: Mexico City, Mexico (Onsite)

? Job Type: Full Time - (Contract-Based)

?‍? Experience: 3–5 Years

Job Overview

We are looking for an experienced EUC L2 Engineer to provide Level 2 technical support for end-user computing environments. The adecuado candidate should have strong troubleshooting skills and hands-on experience with Windows systems, Microsoft 365, endpoint management, and enterprise IT support.

Key Responsibilities:

- Provide L2 support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows 10/11, hardware, software, and application issues.
- Support Microsoft 365, Outlook, Teams, and Active Directory.
- Work with SCCM/MECM and Microsoft Intune for endpoint management.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, and connectivity issues.
- Manage incidents and service requests using ITSM tools such as ServiceNow.




- Handle escalations, device imaging, software deployment, and patch management.
- Maintain documentation and ensure SLA compliance.

Requirements:

- 3–5 years of experience in EUC, desktop support, or IT support.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Hands-on experience with Intune, SCCM, and ServiceNow.
- Excellent troubleshooting and communication skills.
- Ability to provide onsite technical support independently.

? Interested candidates: Please share your updated CV via direct message or comment below.

#Hiring #EUC #EUCEngineer #DesktopSupport #ITSupport #TechnicalSupport #ITJobs #MicrosoftIntune #SCCM #ServiceNow

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