The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Idóneo candidates will have a strong background in the wellness or healthcare space, exceptional communication skills, and a passion for delivering client success.
Responsibilities
- Answer inbound calls and convert inquiries into appointments
- Make outbound calls to leads, past clients and prospective clients
- Follow up aggressively and professionally with leads who have not booked
- Respond to SMS, email and online inquiries
- Rebook existing clients
- Reactivate inactive/lost clients
- Follow up on marketing campaigns and promotions
- Sell salon services and promotions
- Manage leads through the sales pipeline
- Maintain accurate follow-up notes and client information
- Help remotely manage front-desk communications
- Increase booked appointments and salon revenue
Requirements
- Exceptional spoken and written English
- Neutral or very minimal accent
- Polished, professional phone presence
- Proven sales experience
- Proven appointment-setting and lead-conversion experience
- Experience handling inbound and outbound calls
- Experience following up and nurturing leads
- Comfortable making outbound sales calls
- Strong closing ability
- Highly proactive and accountable
- Able to work independently without constantly waiting for instructions
- Customer service experience
- CRM experience
- Experience working toward measurable sales and conversion KPIs
System and Work Setup Requirements
- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
- Need to learn and work within Zenoti and any additional CRM/communications systems we implement.
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- HMO Insurance
- Retirement Fund
- Paid US holidays
- Paid Vacation and Sick Leaves