Configure, manage, and optimize Zendesk settings and integrations to align with MB objectives and workflows.

- Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities.
- Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions.
- Train new agents and continuously educate existing team members on Zendesk functionalities and best practices. Create technical documentation, user manuals, and training materials for agents and other staff members.
- Ability to integrate Zendesk Talk or other telephony systems
- Design and generate reports and dashboards to monitor customer support metrics and KPIs.
- Work closely with customer support leadership to design and implement SLAs, ticket workflows, and escalation procedures.
- Collaborate with IT and other departments to integrate Zendesk with other tools and platforms.
- Ensure compliance with data privacy regulations and security best practices within Zendesk.
- Troubleshoot and resolve any Zendesk-related issues or disruptions.
- Ability to integrate with Zendesk Chat or other integrated messaging tool

advanced english

Remote

📌 ZenDesk Admin (México)
🏢 Turtle Trax
📍 México