The colleague will contribute to great customer experience by fostering positive customer interactions, identifying customer issues, providing solutions, and conversing in a polite and professional manner. Applicant must have the ability and desire to become well-versed in the utilization of various databases, policies and procedures. Own and manage the end-to-end customer experience in compliance with company procedures. Receiving requests and executing release against respective process while ensuring all legal and financial requirements are met. Researching, interpreting and applying service contact free time terms as required. Work within Salesforce/Case Management to address shipment related issues/inquiries through frequent/timely communication to full resolution as per agreed SLA. Monitor agreed service levels, identify root cause when targets are not met,
and advise management of potential service failures and/or trends. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. Moller
- Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the general leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere
- all over the world.