Requisition Number: *Are you a ServiceNow expert ready to work at enterprise scale shaping digital workflows that impact thousands of employees and operations across a global technology leader? As a ServiceNow Business Analyst at Corning, you will be at the center of our enterprise digital transformation driving the adoption, optimization, and governance of our global ServiceNow platform. You will work directly with business stakeholders and cross functional IT teams to translate complex enterprise needs into scalable ServiceNow solutions that deliver measurable value. This is a high impact role within our Digital & IT organization, offering broad exposure to world‐class platform environments across ITSM, HRSD, CSM, SecOps, GRC, and beyond.
ResponsabilitiesPartner with business stakeholders to capture, refine, and validate enterprise requirements, ensuring solutions meet quality standards, align with governance best practices, and drive continuous platform improvement.
Lead quality assurance and validation of platform enhancements, ensuring all changes are tested, documented, and deliver the intended business outcomes before deployment.
Coordinate and collaborate across cross‐functional teams including IT, Operations, HR, and Finance to ensure successful, on‐time delivery of complex ServiceNow projects and transformation initiatives.
Minimum 3–5 years of proven, hands‐on ServiceNow experience in enterprise environments, with demonstrated delivery of complex, larg scale implementations.
Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, and/or App Engine Studio.




Active ITIL V3 or V4 certification required this role operates within an ITIL‐aligned service management framework and requires applied ITIL knowledge.
Scrum Master Certification or SAFe (Scaled Agile Framework) required to support iterative delivery and cross‐functional project coordination.
Exceptional ability to communicate technical concepts to non technical audiences, manage expectations, and influence outcomes across business and IT stakeholders.
Strong track record in applying governance standards, process best practices, and quality validation in platform change management.
Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced English proficiency required for global team collaboration.
Benefits above law competitive compensation with a comprehensive benefits package that goes well beyond legal minimums in Mexico.
Career growth a growing Digital & IT organization actively investing in digital transformation your career evolves as the platform scales.
Integral impact work alongside global teams driving enterprise‐wide ServiceNow solutions that impact operations in 50+ countries.
Hybrid work model enjoy the flexibility of a hybrid work environment designed to support both collaboration and personal productivity.
Learning & development ongoing access to certifications, platform training, and professional development programs.
To submit a request for reasonable accommodations related to disability or religion, please contact us at **

About Us
Corning Incorporated is one of the world's leading innovators in materials science. Corning's sustained investment in research and development allows us to pioneer breakthroughs in connectivity, life sciences, environmental protection, and advanced displays and to continuously evolve our Digital & IT capabilities to power the enterprise that makes it all possible. #

📌 BUSINESS ANALYST TESTING (México)
🏢 Corning
📍 México