Unox Mexico, market leader in the production of high-end ovens, certified as Great Place to Work® in Mexico for the second consecutive year and as Best Workplace™ since 2024, is looking for a On Site & Service Trainer to join the Unox Mexico Service Team. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services.
Main responsibilities
- The professional objective will be to provide an excellent first level service support to UNOX service network in Mexico.
- Create and deliver training courses and mentoring to the entire general network of service partners in Mexico by conducting classroom trainings, seminars and interactive courses and by providing mentoring and training at the installation site of UNOX customers.
- Audit of the activities and performances of our service partners.
- Repair UNOX equipment.
- Install UNOX equipment and train the customers on how to use it.
- Make detailed and complete reports of the problems found in the field.
- Manage all on site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Schedule and provide regular training sessions and classes for UNOX service partners.
- Modify training material based on quality monitoring trends, additions, updates and changes according to the UNOX service academy team in UNOX HQ.
Requirements
- Bachelor’s degree in engineering: electrical/electronic/mechanical
- English (both verbal and written) (Optional)
- Up to 5 years of experience in maintaining food equipment and delivering training
- Good knowledge of SAP (Optional)
- Good knowledge of Salesforce (Optional)
- Availability to travel periodically.
- Communication skills
- Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
- Good diagnostic and problem-solving skills
- A strong customer focus and attention to detail
What Unox offers
- Work-Life balance initiatives
- Mentorship & coaching
- Career growth & training programs
- Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
📌 On Site & Training Specialist (Ciudad de México)
🏢 Unox
📍 Ciudad de México
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