Company Description Sharp Brains is a UK-based premier IT services and solutions provider, focused on delivering tailor-made technology support to meet diverse business needs worldwide. The company offers end-to-end IT solutions, from consultation through implementation, designed to streamline operations and improve efficiency. Integral support teams provide on-demand and managed technical assistance 24/7, ensuring reliable coverage across regions and time zones.

Guided by a mission to deliver IT services and solutions globally, Sharp Brains strives to be the most innovative managed services provider, grounded in values of trust, confidence, expertise, and simplicity. Applicants join highly skilled, tool-enabled teams that emphasize innovation and continuous improvement.

Role Description The Desktop Support Technician - Sharp Brains is a full-time, on-site role based in Mexico City, Mexico. This role is responsible for providing hands-on technical support for desktop computers, laptops, printers, and related peripherals, ensuring smooth daily operations for end users. Typical activities include diagnosing and resolving hardware and software issues, installing and configuring operating systems and applications, and performing routine maintenance and upgrades.

The technician will respond to support tickets, document solutions, and escalate complex problems when necessary,



while maintaining clear communication with users and team members. The role also involves collaborating with global Sharp Brains support teams, adhering to service level agreements, and contributing to a secure, reliable, and efficient IT environment.

Qualifications

- Strong proficiency with desktop computers, including installation, configuration, and basic hardware maintenance.
- Hands-on technical support experience, including troubleshooting and resolving end-user issues in a corporate environment.
- Ability to support and maintain printers and related peripherals, including basic printer repair and connectivity setup.
- Proven troubleshooting skills for hardware, software, and network connectivity problems.
- Experience with computer repair, including component replacement and diagnostics for Windows-based systems.
- Working knowledge of Windows operating systems, common business applications, and basic networking concepts (TCP/IP, DNS, DHCP).
- Customer-focused mindset with clear written and verbal communication skills in English; Spanish proficiency is an advantage.
- Ability to work on-site, manage multiple tasks, and prioritize in a fast-paced support environment.
- Relevant technical certifications (e.g., CompTIA A+, Microsoft, or similar) or equivalent practical experience.
- Previous experience in an IT services, managed services, or help desk setting is beneficial.

📌 Desktop Support Technician - Sharp Brains (Ciudad de México)
🏢 Sharp Brains
📍 Ciudad de México