Position Summary

The Field Service Engineer is responsible for the installation, troubleshooting, maintenance, testing, and support of KIC hardware and software systems at customer sites worldwide. This role serves as a key technical resource for customers, sales teams, and internal engineering groups by diagnosing complex system issues, validating new product functionality, and ensuring customers receive effective training and support.

The idóneo candidate combines strong technical troubleshooting skills with excellent customer service abilities and is comfortable working independently in both field and remote support environments.

Responsibilities

Technical Support & Field Service

- Troubleshoot customer manufacturing, process, hardware, and software issues via phone, email, and remote support tools.
- Diagnose and resolve complex technical problems related to products and applications.
- Escalate product issues and customer feedback to Engineering and Product Development teams as needed.
- Work closely with oven manufacturers and third-party equipment providers to resolve software communication and integration issues.
- Perform on-site installation, configuration, testing, and commissioning of our monitoring systems and related equipment.
- Verify proper operation and performance of customer systems following installation.
- Train customers, distributors, and representatives on product operation, maintenance, and best practices.
- Provide ongoing technical support to customers and sales personnel.
- Participate in beta testing and validation of new product features and software releases.
- Develop and execute test plans and document testing procedures and results.
- Verify software enhancements, bug fixes, and product functionality prior to release.




- Provide field feedback to R&D; to support continuous product improvement.
- Create, update, and maintain technical documentation, training content, and user support materials.
- Assist in developing product training programs for customers, distributors, and internal teams.

Qualifications

- Associate Degree, Technical Certificate, or equivalent education in Electronics Technology, Electrical Technology, Computer Technology, or a related technical field.
- Minimum of 3 years of experience in technical field service, customer support, electronics, or industrial equipment environments.
- Strong troubleshooting and problem-solving skills.
- Advanced computer and software proficiency.
- Knowledge of electrical and mechanical systems.
- Understanding of calibration processes and industry standards.
- Strong customer service and interpersonal skills.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Ability to work independently with minimal supervision.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and meet deadlines.
- Experience with soldering, electronics assembly, and equipment repair is a plus.
- Working knowledge of workplace safety practices and procedures.
- Willingness to travel domestically and internationally as required.

Reporting Relationships

Reports To: Service Manager

Works Closely With:

- Sales Team
- Engineering
- Product Management
- Operations
- Distributors and Representatives
- Global Service Teams

Travel Requirement

Approximately 50–75% travel depending on customer and business requirements.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per month

Application Question(s):

- Do you have a valid USA Visa to travel?
- How many years of experience do you have as Field Service Technician?

Language:

- English (Required)

Work Location: On the road

📌 Field Service Engineer (Guadalajara)
🏢 Ventes Mexico
📍 Guadalajara