Job Summary

We are seeking a results-driven Collections Manager to lead our accounts receivable collections function. The Collections Manager will reduce overdue balances, improve cash flow, and maintain professional customer relationships while ensuring all collection activities comply with company policies and applicable laws.

Key ResponsibilitiesCollections Management

- Manage and mentor collections specialists, set performance goals, provide coaching, and monitor productivity.
- Review aging reports and prioritize high-risk or high-value delinquent accounts.
- Contact customers by phone, email, and written correspondence to resolve past-due balances.
- Negotiate payment plans, settlements, and account resolutions within approved authority limits.
- Ensure collections practices comply with applicable debt collection regulations, internal credit policies, and data privacy requirements.

Billing Supervision

- Supervise the daily operations of the billing team, ensuring invoices are prepared accurately and issued on time.
- Manage billing workflows, assign priorities, balance team workloads, and ensure deadlines are met
- Ensure invoices comply with customer contracts, pricing agreements, tax requirements, company policies, and applicable regulatory guidelines.
- Oversee billing system setup, invoice logs, billing terms, and documentation to maintain accurate records and audit readiness.




- Reconcile billing activity with accounts receivable and investigate variances, missing charges, late charges, credits, refunds, and adjustments.
- Serve as the escalation point for customer billing inquiries, disputes, and complex account issues.
- Monitor billing quality metrics, identify recurring errors, and implement corrective actions and process improvements

Leadership and Reporting

- Lead, train, onboard, and evaluate billing and collections staff; conduct performance reviews and address performance or attendance issues.
- Identify opportunities for automation, standardization, and efficiency improvements across the billing-to-cash process.

Qualifications

- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent experience may be considered.
- 5+ years of experience in billing, accounts receivable, collections, credit, or revenue cycle operations.
- Strong knowledge of billing operations, invoicing, credit and collections practices, and relevant compliance requirements.
- Experience with ERP/accounting systems.
- Advanced Microsoft Excel skills and strong analytical ability.
- Excellent communication, negotiation, problem-solving, and conflict-resolution skills.
- High attention to detail, ability to manage competing priorities, and comfort working under deadlines.

Sueldo: $50,000.00 al mes

Lugar de trabajo: Empleo presencial

📌 Collections Manager (México)
🏢 Confidential
📍 México