EUC L1 Engineer – End User Computing Support

Sharp Brains Limited is looking for an experienced EUC L1 Engineer to provide onsite technical support for end-user computing environments. This is a freelance, dispatch-based contract opportunity, with assignments scheduled based on client requirements and service requests.

The adecuado candidate should have hands-on experience troubleshooting desktop and laptop issues, supporting Windows operating systems, and resolving common hardware, software, and connectivity problems.

Job Details

- Position: EUC L1 Engineer
- Service Model: On-Demand Dispatch / Ticket-Based
- Contract Type: Freelance / Independent Contractor (1099, where applicable)
- Work Location: Onsite at client locations, depending on assigned dispatches

Key Responsibilities

- Provide Level 1 technical support for desktops, laptops, printers, and other IT peripherals.
- Troubleshoot basic hardware, software, and operating system issues on Windows 10/11 devices.
- Assist users with Microsoft 365 applications, including Outlook and Microsoft Teams.
- Support basic Active Directory tasks, including password resets and account-related troubleshooting, where authorized.
- Diagnose basic LAN, Wi-Fi, VPN, and network connectivity issues.
- Install and configure operating systems, applications, and peripheral devices as required.
- Assist with device setup, imaging, software installation, and routine IT maintenance.
- Record troubleshooting steps, document completed activities, and update ticket status.




- Escalate complex technical issues to Level 2 support or the appropriate technical team.
- Complete assigned dispatches within agreed schedules and follow client procedures.

Requirements

- 1–3 years of experience in desktop support, IT support, or End User Computing (EUC).
- Basic to intermediate knowledge of Windows 10/11, Microsoft 365, and computer hardware.
- Familiarity with Active Directory, remote support tools, and IT ticketing systems.
- Basic understanding of LAN, Wi-Fi, VPN, and network troubleshooting.
- Strong problem-solving, communication, and customer service skills.
- Ability to work independently at client sites and complete assigned service requests.
- Must have a laptop and basic IT troubleshooting tools, where required for assigned jobs.
- Availability to accept onsite dispatch assignments based on project requirements.

About the Dispatch Model

This is an on-demand, dispatch-based opportunity rather than a guaranteed full-time position. Technicians receive assignments based on client requirements, location, availability, and project schedules. Work may vary depending on the volume of service requests.

How to Apply

Interested candidates are invited to apply directly through Indeed with an updated CV highlighting their IT support experience, technical skills, and service locations.

Sharp Brains Limited welcomes qualified technicians interested in freelance, onsite IT support opportunities.

Job Types: Full-time, Contract

Pay: $374.00 per hour

Work Location: In person

📌 Desktop EUC Technician - I (México)
🏢 Sharp Brains
📍 México