Are you ready to support strategic customer relationships across Latin America while driving exceptional service, cross-functional collaboration, and operational excellence? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design. The role is based in Mexico (Hybrid). Be part of a customer-focused, collaborative, and fast-paced team where together we can achieve greatness and create exceptional customer experiences. Your potential is our inspiration. Where You’ll Make a Difference
• Manage customer orders throughout the entire Order-to-Cash process, ensuring accuracy and timely execution
• Serve as the primary point of contact for customer inquiries, order management activities, and service-related requests
• Partner closely with Planning, Manufacturing, Logistics, Quality, Finance, and Sales teams to ensure successful order fulfillment
• Proactively identify and mitigate supply risks, inventory constraints, and delivery challenges impacting customer service levels
• Support forecasting and demand planning activities through effective communication and coordination with internal stakeholders
• Maintain customer, product, and transactional information within SAP and other business systems
• Drive resolution of customer concerns while ensuring a high level of customer satisfaction and service excellence
• Build strong partnerships with strategic customers and internal stakeholders across Latin America




• Contribute to continuous improvement initiatives that enhance customer experience, operational performance, and service execution What Makes You the Right Fit
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field
• Minimum 3 years of experience in Customer Service, Order Management, Supply Chain Customer Service, Logistics Customer Support, or related functions
• Advanced English communication skills, both written and verbal
• Experience working with SAP and customer order management processes
• Strong customer-facing communication and stakeholder management skills
• Experience collaborating with Planning, Operations, Logistics, Quality, Finance, and Sales teams
• Knowledge of Order-to-Cash processes and supply chain operations
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Strong problem-solving, analytical, and customer-focused mindset How Would You Stand Out?
• Experience within manufacturing, chemicals, flavors & fragrances, FMCG, or related industries
• Experience supporting multinational or regional customer accounts
• Knowledge of forecasting, demand planning, and end-to-end supply chain processes Why Choose Us?
• Regional exposure across Latin America and interaction with strategic customers
• Opportunity to collaborate with commercial, operational, and supply chain teams across the organization
• Dynamic role with broad visibility across multiple business functions
• Professional development opportunities within a integral organization
• Collaborative environment that encourages learning and continuous improvement
• Opportunity to build a long-term career within a leading global company

📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz