Organization
- Hyatt Place Cancun Airport Summary Hyatt Place Cancún At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints. Position: Front Desk & Café Support Agent Job

Responsibilities:
Front Desk Operations (Primary Function):
• Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
• Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
• Operate the telephone system and provide information about hotel services and local attractions.
• Maintain the organization and welcoming atmosphere of the front desk and lobby area. Café & Food Service Support:
• Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
• Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
• Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
• Support the setup and breakdown of the complimentary breakfast service.



Cash Handling & Inventory:
• Accurately process all guest payments, room charges, and cash transactions at the front desk.
• Assist with placing and managing orders for café and kitchen supplies.
• Perform basic inventory counts for café consumables and front desk supplies. System & Administrative Duties:
• Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
• Complete end-of-shift cashier reports and reconciliation. Qualifications

Requirements:
•

Experience:
Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.
• Nationality: Mexican citizenship.
• Language: Intermediate English (verbal and written) is mandatory.
• Technical

Skills:
• Required: Proficiency in Opera Property Management System and Micros POS.
• Working knowledge of MS Office.
• Core Competencies:
• Proven ability in guest complaint resolution and service recovery.
• Strong intrapersonal

skills:
self-motivation, reliability, stress management, and a positive attitude.
• Excellent communication and customer service orientation.
• Ability to multitask and thrive in a fast-paced environment.
• Team player with a proactive and helpful mindset.
• Availability: Full flexibility for rotating shifts, including weekends and holidays.

📌 Gallery Host/ Front Desk receptionist (Cancún)
🏢 Hyatt Place
📍 Cancún