Fund Raising Officer (Salesforce Product Owner), (NO-1), FT, #138721, Mexico City - Mexico, LACR

Job no: 596077
Contract type: Fixed Term Appointment
Duty Station: Mexico City
Level: NO-1
Location: Mexico
Categories: Fund Raising

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

For every child, the right to Inspiration

UNICEF Mexico’s Individual Giving team operates an integrated Salesforce ecosystem composed of multiple interconnected products and platforms: Sales Cloud (core CRM and donor management), Marketing Cloud with Mobile Studio (email, SMS, and digital campaign execution), WhatsApp and Digital Engagement (conversational donor interactions), and a network of middleware integrations connecting Salesforce to payment gateways, call center platforms, digital acquisition tools, and the organization’s central digital platform GGPX.

The Fundraising Officer (Salesforce Product Owner), NO-1 is part of the Individual Giving team within the Private Fundraising & Partnerships (PFP) section in Mexico Country Office.



This role operates as the critical bridge between the fundraising business and the data & technology ecosystem that supports it, providing a transversal service to all PFP functions that depend on Customer Relationship Management (CRM) and digital engagement capabilities.

This position connects the Business User and Business Analyst layers with the CRM Platform where the Salesforce ecosystem lives. The Fundraising Officer (Salesforce Product Owner), NO-1 understands the language of both worlds: 1) the fundraising strategy and donor management priorities of the business, and 2) the functional logic of the Salesforce products and middleware integrations that operationalize them.

A key dimension of this role is ensuring that the entire fundraising technology ecosystem operates in compliance with PCI DSS (Payment Card Industry Data Security Standard) and other applicable data security protocols, in close coordination with the Database and ICT sections. The Fundraising Officer (Salesforce Product Owner), NO-1 plays a pivotal role in continuous improvement, security protocol governance, and the ongoing optimization of all technology platforms and data management operations that support Individual Giving.

Key functions and responsibilities:

To qualify as a champion for every child you will have…

- Education: A completed first level university degree (Bachelor's degree) in Information Systems,



Computer Science, Information Technology, Business Administration, Business Information Systems, Industrial Engineering, Data Analytics, Marketing Technology or any other relevant field is required.
- Work Experience: A minimum of one (1) year of professional experience in CRM management, business analysis, product ownership, technology project coordination, digital marketing operations, database management or other related areas is required.
Proven experience working as a liaison between business stakeholders and external technical development teams or vendors is required.
- Skills: Demonstrated ability to define product vision and roadmaps, manage backlogs, and translate business requirements into technology solutions.
Ability to manage and optimize CRM solutions.
Demonstrated ability to leverage marketing automation and digital engagement platforms.
Ability to ensure effective data management, quality and governance across integrated platforms.
Demonstrated ability to coordinate technology vendors, implementation partners, and technical teams.
Ability to embed data security and PCI DSS requirements into technology solutions and system developments.
- Language Requirements: Proficiency in English and Spanish is required.
- Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian) is an asset.
- A specialization or certification in one of the following is an asset: Product Management, Agile / Scrum (Certified Scrum Product Owner - CSPO, SAFe PO/PM), or Project Management (PMP, PMI-ACP), CRM Strategy, Digital Marketing, Fundraising Management, Data Analytics, Business Intelligence, or Informat

📌 Fund Raising Officer (Ciudad de México)
🏢 Unicef - United Nations Children’S Fund
📍 Ciudad de México