Aguascalientes, Mexico

Full time

IRC98662

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities

Analyze, solve and control complex production quality problems on time to meet the customer requirements

Handles Production Part Approval Process and provide documents to customer

Conducts measurement system analysis and statistical process control for key processes

Ensures a smooth and timely launch of new and changed products

Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers

Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers

Coordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation

Initiating improvement proposals serving cost of quality, turnaround time and quality of production





May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed

Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up

Establish and follow procedure for control on non-conforming parts in production

Handles all aspects of quality and continuous improvement across various customer groups

Initiate improvement proposals serving cost of quality, turnaround time and quality of production

Assisting clients during audits with the aim to come to a production release

Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements

Facilitate risk management process in compliance to appropriate external standards and corporate policies

Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals

Develop a strategy to manage specific customer accounts

Handles customer quality issue resolution

Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements

Perform risk assessments

Set quality goals and improvement plans

Document and work with lessons learned





Review Control Plans and improve as needed

Develop a customer satisfaction plan

Work with Production sites to drive manufacturing improvements

Analyze data to identify concerns and respond to customers

Perform warranty analysis and identify trends

Develop corrective action management for customer issues

Experience / Qualifications

A university degree required (i.e. Bachelors degree) or equivalent relevant work experience

Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

Strong communication skills; oral, written and presentation

Strong organization, planning and time management skills to achieve results

Strong personal and professional ethical values and integrity

Holds self-accountable to achieving goals and standards

Proficient in Microsoft Office programs (Outlook, Word, Power Point, and Excel)

Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

#LI-NV1 Smarter Together

Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

As One Sensata, we are working together to make things work together

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensa

📌 Customer quality engineer (Aguascalientes)
🏢 Sensata Technologies
📍 Aguascalientes