pavago is seeking a senior customer service lead & trainer to lead a remote, u.s.-facing service team. You will coach reps, drive performance, and design training that elevates customer experience across phone, email, chat, and digital channels.
in this hands-on leadership role, you will build scalable processes, monitor metrics, and partner with internal teams to deliver consistent quality. Strong english, and remote leadership experience are essential.
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📌 Remote senior customer service leader & training coach (México)
🏢 Pavago
📍 México