Job Responsibility WMS & Application Support
• Provide daily IT application support for Mexico warehouse operations.
• Support and troubleshoot WMS-related issues, including inbound, outbound, receiving, picking, putaway, inventory, shipment, and related warehouse processes.
• Analyze system errors and identify the root cause of application or process issues.
• Coordinate with warehouse users to reproduce, investigate, and resolve system issues.
• Provide first-level application support and determine whether issues require escalation to HQ IT or other technical teams.
• Monitor recurring system issues and identify opportunities for process or system improvements.
• Provide user guidance and explain system functions and operational procedures. EDI & System Integration Support
• Support EDI and system integration projects for Mexico customers and suppliers.
• Analyze EDI transactions and interface issues, including EDI 856, 861, 862, 940, 945, 947 and other relevant transactions.
• Participate in EDI mapping and requirement analysis meetings.
• Coordinate with customers, suppliers, business teams, and IT teams to clarify EDI requirements.
• Troubleshoot interface failures, data mapping issues, missing or incorrect data, and system processing errors.
• Validate inbound and outbound interface data between WMS, customer systems, and other platforms.
• Support EDI testing, data validation, production deployment, and post-production monitoring.
• Maintain documentation of EDI mappings, business rules, interface processes, and issue resolution. IT Project & System Enhancement Support




• Participate in IT system enhancement and integration projects for Mexico operations.
• Collect and analyze business requirements from warehouse users and customers.
• Translate business requirements into clear functional and technical requirements.
• Coordinate with HQ IT and development teams regarding system enhancements.
• Follow up on development schedules, project status, testing, and deployment.
• Prepare test scenarios and perform User Acceptance Testing (UAT).
• Validate system changes against approved business requirements.
• Coordinate issue resolution during testing and implementation.
• Support project documentation and maintain requirement records. Business Process & Requirement Analysis
• Understand warehouse and logistics business processes and identify system gaps.
• Analyze current processes and identify opportunities for system automation or improvement.
• Work with warehouse users to understand operational pain points.
• Evaluate whether business requirements can be supported by existing system functionality.
• Identify when system development or process changes are required.
• Prepare business requirement documents, process descriptions, and solution proposals.




• Communicate effectively between business users and technical teams. System Testing & Production Support
• Perform functional testing for WMS, EDI, and integration changes.
• Prepare test data and test scenarios.
• Validate system behavior and interface results.
• Coordinate UAT with warehouse users and business teams.
• Support production deployment and post-production verification.
• Monitor system performance and transaction processing after implementation.
• Document test results and outstanding issues. Requirements
• Bachelor’s degree or above in Computer Science, Information Technology, Software Engineering, Logistics Information Systems, or related fields.
• Fluent Chinese, English in speaking, listening, reading, and writing, with the ability to independently participate in business and technical meetings and communicate effectively with overseas customers, vendors, and local teams. Spanish is prefered, but not required.
• 3+ years of experience in IT applications, WMS, EDI, system integration, business analysis, or related IT projects.
• Responsible and proactive, with strong analytical thinking, learning ability, cross-cultural communication, cross-functional coordination, and teamwork skills. Ability to adapt to an international working environment.
• Willingness to accept a long-term assignment in Mexico, comply with company expatriate policies and applicable Mexican laws and regulations, and collaborate effectively with teams across China and Mexico.

📌 IT Application (Guadalajara)
🏢 JUSDA Supply Chain Global
📍 Guadalajara