Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Position Summary:
A Transaction Monitor is the second rung on the Compliance career ladder, in which the role will include assistance to the Compliance Department’s daily operations, including monitoring tasks that ensure Viamericas’ best practices to comply with the regulations, requirements, details, and guidelines set by the BSA and our own Customer Identification Policy (CIP).

Responsabilities

- Solve Compliance holds and other difficulties that occur in the daily operations, all in observance with the applicable procedures and in coordination with the Compliance Operations Management.
- Provide advice to the Compliance Operations Management Staff on transactional holds, business rules and control requirements produced in accordance with the policies and procedures set forth in our AML Program.
- Assist in the release of transactions placed on hold and provide support to the transactional processes and whether other actions are required.
- Validate, integrate and verify all the watch lists, such as Internal Blacklist, OFAC List, and all the others related with our business.
- Serve as liaison with correspondents to reply for information/documentation requests, also aid in the coordination of satisfactory preparation and delivery of the required information.




- Organizing and maintaining files and records
- Training for new Authorized Delegates or those that are required to renew the presente training, pursuant to the applicable policies and best practices standards according to the controls set forth in the AML Program, regarding Compliance's policies and procedures.
- Generate the necessary documentation required by the agents, in order to certificate their status as Viamericas' Authorized Delegates.
- Assist to the Chief Compliance Officer, or the Compliance Operations Management Team, as needed.

Benefits

- Fully paid training.
- Transportation bonus.
- All law benefits, from day one.
- Monthly quality and efficiency bonuses.
- 2 meals a week, fully paid for the company.
- Job stability with permanent employment contract.
- Growth opportunities within the company.
- Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

- Intermediate to Advanced English
- EXCELLENT customer service skills.
- Flexible Schedule.
- High School Diploma.
- Customer service experience not required, but desirable.
- Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers).
- Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs).

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.

Tipo de puesto: Tiempo completo, Aprendiz

Sueldo: $18,000.00 al mes

Beneficios:

- Aumentos salariales
- Opción a contrato indefinido
- Programa de referidos
- Servicio de comedor

Pregunta(s) de postulación:

- ¿Tienes disponbilidad para trabajar de 12:00 p.m a 8:00 p.m todos los dias?
- ¿Tienes disponibilidad para trabajar Sabado y Domingos?

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Backoffice Representative (México)
🏢 Viamericas
📍 México