Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. This role is responsible for managing a regional team supporting customer service delivery requirements across North America, Latin America and offshore countries while driving operational excellence, customer satisfaction, process compliance, automation, and cost optimization. The position partners closely with Service Delivery, Global Fulfillment, Planning, Logistics, Procurement, IT Development, Finance, Trade Compliance, and external logistics providers including DHL, LOAD, Netser and Proxxi. This position is hybrid and based in Monterrey, Mexico.

What You'll Do
People Leadership & Organizational Development
- Lead and develop a regional fulfillment organization supporting North America and Latin America.
- Manage workload balancing, employee development, succession planning, performance management, and team engagement.
- Partner with planning and inventory teams to resolve material shortages and allocation constraints.
- Monitor backlog performance and communicate operational status to leadership. Coordinate recovery efforts across fulfillment, logistics, inventory, field services,



and service delivery organizations.
- Business Reporting & Performance Management
- Develop and present regional backlog, fulfillment, and operational KPIs.
- Analyze performance trends and identify improvement opportunities.
- Develop training materials and support adoption of new operational processes.
- Digital Transformation & Systems Projects
- Lead fulfillment participation in regional and integral transformation initiatives.
- Collaborate with IT, developers, business process owners, and external service providers to implement operational enhancements.
- Drive fulfillment-related system integrations and visibility improvements across logistics providers and Lenovo platforms Cost Optimization
- Identify and execute projects that reduce operational costs while maintaining service quality. Required Qualifications Education
- Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or related field. Experience working with third-party logistics providers and outsourced operational partners.
- Experience leading operational transformation and systems implementation projects. Technical Skills
- Strong knowledge of order fulfillment, service logistics, inventory management, transportation, and supply chain operations.
- Experience with SAP, ERP systems, logistics platforms, and reporting tools.
- Advanced Microsoft Excel and Power BI skills preferred.
- Strong project management and execution capabilities. Languages
- Spanish required. Experience managing outsourced fulfillment and logistics service providers.
- Experience with automation and digital transformation initiatives.
- Experience leading UAT, deployment, and operational readiness activities for system implementations. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law.

📌 Business Planning Coordinator (Nuevo León)
🏢 Lenovo
📍 Nuevo León