The OpportunityAs a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico.
You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement.
This role offers the opportunity to collaborate with world-class technical teams and senior leaders.
It involves translating customers' business priorities into clear technical strategies, operational plans, and measurable outcomes.
You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals.
ResponsibilitiesServe as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customersBuild and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executivesTranslate complex business objectives into actionable technical strategies, success plans, and operational prioritiesProactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvementOrchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teamsEstablish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions.
Conduct in-depth assessments of customers' technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvementProvide strategic advice on implementation approaches, technical guidelines, scalability,



performance, integrations, and operational readinessCo-lead Quarterly Business Reviews, executive briefings, and technical presentations, connecting the realities of the customer's technical environment with business priorities and measurable outcomesMaintain structured oversight of open actions, technical dependencies, risks, and critical issues, ensuring clear ownership and timely follow-throughAdvocate for customers within Adobe while balancing their priorities with technical feasibility, product capabilities, and internal commitmentsCollaborate across Adobe teams to deliver a coordinated and consistent customer experienceRequired Qualifications, Capabilities, and SkillsBachelor's degree in a technical, business, or related field, or equivalent professional experienceSeven or more years of experience in Technical Account Management, technical consulting, solution architecture, or another senior customer-facing technical roleDemonstrated success managing complex enterprise customer relationships in a consultative capacityGood understanding of marketing technology, advertising technology, and AI-powered solutions, including their application within complex enterprise environmentsStrong knowledge of web technologies, including JavaScript, jQuery, Java, HTML/HTML5, CSS, REST APIs, and database technologiesSolid understanding of tag management, digital data collection,



and enterprise implementation methodologiesExperience solving issues, performance-tuning, and optimizing web/app environmentsAbility to read and interpret code, fix technical implementations, and understand third-party integrations at the API levelFamiliarity with Agile and Scrum development methodologiesStrong executive presence, with the ability to communicate effectively with and influence senior technical and business leadersAbility to develop and deliver clear, compelling executive presentationsExcellent written and verbal communication skills in both Spanish and EnglishStrong emotional intelligence, active listening skills, and the ability to navigate complex or sensitive customer conversationsDemonstrated ability to manage conflict, balance competing priorities, and drive alignment across multiple interested partiesStrong ownership and follow-through, supported by a structured approach to tracking, prioritizing, and closing complex technical and business actionsExcellent organization, prioritization, and time-management skillsWillingness to travel approximately *% of the time and availability for recurring onsite work at both Adobe offices and customer locationsPreferred QualificationsExperience with Adobe Experience Cloud solutionsExperience supporting large-scale digital experience, marketing technology, analytics, content management, advertising technology, customer data, or AI platformsExperience working with distributed, multi-functional teams in a integral enterprise environmentJoin us in delivering exceptional customer experiences and shaping the future of digital transformation.
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📌 Sr. Technical Account Manager (Veracruz)
🏢 Adobe
📍 Veracruz