Remote role open to candidates anywhere in Latin America (Mexico City preferred). All our work and clients are in English. About Beast Insights Beast Insights is an AI-first payments analytics startup for ecommerce and subscription merchants. Our clients stay with us because we understand payments. We help them grow profitability with better payment strategies, from payment routing to approvals, declines and chargebacks. We also help them keep a healthy processing portfolio, so their business can last in the industry. Fast, expert support is a big part of that, and we want to keep it that way as we grow. The role You'll own a book of clients and be their main point of contact during Americas hours. You'll onboard them, answer their questions, keep them engaged, and make sure their business stays healthy for the long term. You'll also own client success for Disputeless, our new chargeback alerts product (RDR, Ethoca, CDRN), and help build its playbook. You'll work closely with our leadership team and our technical team, and turn what you learn into processes that help us scale.

What you'll do
• Own a book of clients: onboarding, platform training, engagement and the long-term health of their business.
• Answer client requests on Telegram, Slack, email and calls, fast and clearly.
• Work client tickets end to end: validate them, add context, assign them and run the analysis.
• Spot issues, processing opportunities and fraud before clients do.




• Run client onboarding and reporting for Disputeless.
• Support our consulting work with documentation and analysis.
• Write help docs, FAQs and AI workflows that make the whole team faster. What we're looking for
• Excellent written and spoken English. All our clients and work are in English.
• 2+ years in customer success, account management, consulting or another client-facing role.
• You learn new technical topics quickly. When you don't know something, you investigate and come back with an answer.
• You use AI tools every day and can show us how.
• You're comfortable with spreadsheets, dashboards and numbers.
• You own problems from start to finish without being chased, and step up when a client needs you.
• You're based in Latin America and can work CST/EST business hours. Nice to have
• Experience at a SaaS, fintech or payments company.
• Exposure to ecommerce, subscriptions, chargebacks or CRMs such as Konnektive or Sticky.io.
• SQL or light scripting.
• Spanish.

What we offer
• Competitive monthly compensation in USD, based on experience.
• Full-time, long-term independent contractor role.
• 100% remote, with in-person sessions in Mexico City if you're nearby.
• A structured training program on payments, alerts, MID health and disputes.
• Real ownership from day one in a growing, AI-first company.

📌 Customer Success Manager (México)
🏢 Beast Insights
📍 México