What is Voximplant? Voximplant is a voice first CPaaS platform processing more than 170M calls per month for 30,000+ customers worldwide. Our solutions help developers and product leaders who want to develop custom communications experiences quickly and without sacrificing future flexibility. Voximplant Platform is the most powerful communications platform that enables you to add voice, video, messaging, natural language processing and Gen AI to your applications. The Voximplant Platform provides an integrated communications development experience that includes native serverless tools, many AI integrations, and a comprehensive set of APIs and SDKs. Are you a passionate technology enthusiast looking for an exciting opportunity to provide top-notch technical support while building long-lasting client relationships? Join Voximplant, a leading player in the telecommunications and cloud communications industry, as a Technical Account Manager. In this role, you'll deliver exceptional technical support to ensure our premium clients receive tailored solutions and have a seamless experience with Voximplant. Required:
• Previous experience in a technical support role, particularly in the telecommunications or cloud communications sector, is highly desirable.
• Spoken languajes: Spanish, English.
• Familiarity with VoIP and cloud communication technologies (SIP, WebRTC, etc),
• Javascript knowledge.
• Strong problem-solving and troubleshooting abilities are essential for diagnosing and resolving customer issues efficiently.
• Exceptional communication skills, both written and verbal,



are a must for effectively interacting with customers and colleagues.
• A customer-focused attitude with a commitment to delivering high-quality support
• Located in México. Responsabilities:
• Client Relationship Management: As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with assigned clients. You'll serve as the main point of contact and advocate for their needs within Voximplant.
• Understanding Client Needs: Work closely with clients to understand their business objectives and communication requirements. Use this insight to provide tailored solutions and recommendations that align with their goals.
• Account Growth: Identify opportunities for account growth by promoting Voximplant's additional services or features that can enhance the client's communication strategy.
• Issue Resolution: Proactively address any client concerns or issues, ensuring swift resolution and client satisfaction.
• Account Planning: Develop account plans that outline goals, strategies, and action steps for each client. Continuously review and adjust these plans to meet changing client needs.
• Training: Sharing knowledge is part of the job. You may conduct training sessions or webinars to educate customers on best practices and help them unlock the full potential of Voximplant services. Working

Conditions:
• Flexibility: The role may require occasional evening or weekend work to support customers in different time zones.
• Work Environment: Equipment is provided.
• Onboarding by well-trained and friendly buddies.

📌 Technical Account Manager (Ciudad de México)
🏢 Voximplant
📍 Ciudad de México