Manager, MX Operations
- Guadalajara, Jalisco ? We're Hiring: Manager, MX Operations
- Guadalajara Are you an experienced logistics leader with a strong background in Intra-US LTL transportation and team management? We're looking for a driven professional to lead a team of planners, ensure operational excellence, and drive continuous improvement within our fast-paced logistics environment.

What You'll Do
As the Manager, MX Operations, you will lead a team of planners while ensuring service execution, reporting accuracy, and operational efficiency. You will serve as a key liaison between operations, leadership, customers, and carriers to resolve issues, improve performance, and maintain accountability across the team.

Key Responsibilities
• Lead, coach, and develop a team of planners to achieve operational and reporting goals.
• Ensure the accuracy, completeness, and timeliness of operational reports and documentation.
• Investigate and resolve escalations from customers, carriers, and internal stakeholders.
• Serve as the primary point of contact between leadership and the operations team.
• Monitor team performance and provide regular reporting to leadership.
• Identify operational gaps, recurring issues, and opportunities for improvement.
• Develop and implement corrective action plans to drive performance.
• Maintain detailed documentation and follow-up on operational issues through resolution.
• Hold team members accountable for service, quality, and compliance standards.
• Foster a culture of continuous improvement, ownership, and teamwork.



What We're Looking For Required Qualifications ✅ Hands-on experience managing or supporting Intra-US LTL operations is required. ✅ Strong knowledge of:
• LTL (Less Than Truckload) transportation
• Carrier management
• Service recovery
• Routing and shipment execution within the U.
S. market ✅ 3+ years of experience in Management ✅ 2+ years of Transportation, Logistics, Supply Chain and Storage experience ✅ English fluency (written and verbal). ✅ Proven ability to analyze data, identify trends, and make operational decisions. ✅ Strong problem-solving skills and ability to work in a fast-paced environment. Preferred Qualifications
• Previous leadership or people management experience.
• Experience within freight brokerage, 3PL, transportation, or logistics operations.
• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• Experience managing operational KPIs and performance metrics.
• Ability to coach, mentor, and hold teams accountable. What Makes You Successful
• Strong leadership presence.
• Excellent communication skills across all organizational levels.
• Ability to resolve complex operational challenges.
• Data-driven decision-making mindset.
• Customer-focused approach.
• Proactive and solution-oriented attitude. Location ? Guadalajara, Jalisco (Andares Area) Apply Today If you have a proven background in Intra-US LTL transportation, experience leading teams, and a passion for operational excellence, we'd love to hear from you.

📌 Manager, Mexico Operations (Zapopan)
🏢 BlueGrace Logistics
📍 Zapopan