Position Summary Dedicated and customer-oriented Kronos (UKG Pro WFM) Application Support Analyst to join its Application Managed Services (AMS) team. The successful candidate will provide functional and operational support for the Kronos Workforce Management platform, ensuring business continuity for workforce scheduling, timekeeping, attendance, and labor management processes. This role requires Kronos/UKG expertise, hands-on experience in application support, and the ability to work directly with business users, HR teams, plant operations, and technical stakeholders across multiple regions. The adecuado candidate will combine technical troubleshooting skills with excellent communication and customer service capabilities. Required Qualifications
• 3 years of experience supporting Kronos/UKG Workforce Management applications.




• Strong functional knowledge of:
• UKG Pro WFM / Kronos Dimensions
• Timekeeping
• Scheduling
• Absence Management
• Workforce Analytics
• Time Clock Administration
• Experience in application support or production support environments.
• Experience working directly with end users and business stakeholders.
• Strong troubleshooting and analytical skills.
• Knowledge of Incident, Problem, Service Request, and Change Management processes.
• Experience with ITSM platforms such as ServiceNow.
• Advanced English communication skills (written and verbal).

📌 Kronos Consultant (Ciudad de México)
🏢 Infosys
📍 Ciudad de México