WW CS Adoption, Intelligence & Value Realization Lead

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

The WW CS Adoption, Intelligence & Value Realization Lead serves as the global CS lead for GreenLake Platform Adoption, customer value realization, and customer intelligence initiatives. The role combines strategic leadership, Customer Success transformation, and execution excellence to drive scalable adoption programs, accelerate customer outcomes, and enhance the overall customer experience throughout the customer lifecycle.

This role is responsible for defining the strategy, governance framework, operating model, and continuous evolution of the GreenLake Platform Adoption Framework, enabling customers to accelerate time-to-value, increase platform utilization, and advance through defined maturity stages.

The role also leads Customer Success customer intelligence initiatives through the Your Voice Matters (YVM) program,



ensuring customer feedback, adoption barriers, telemetry requirements, enhancement requests, and field insights are systematically captured, prioritized, and translated into actionable improvements across Product Management, Platform Engineering, Delivery, and Customer Success organizations.

As a trusted advisor to executive leadership, the individual drives strategic alignment across Worldwide and Geo Customer Success, Product Management, Delivery, Platform Engineering, Hybrid Cloud Business Units, and Capacity Management teams to establish scalable adoption practices, improve customer outcomes, and advance Customer Success transformation initiatives.

The successful candidate will need to:

Demonstrate the ability to operate simultaneously as a strategist, advisor, transformation leader, and execution owner in a highly complex general environment.

Lead customer adoption initiatives from concept through large-scale deployment while influencing executive stakeholders without formal authority.

Build scalable customer success methodologies, governance frameworks, enablement strategies, and customer engagement models that drive measurable adoption and business outcomes.

Convert customer insights, telemetry, adoption data, and field feedback into strategic recommendations that improve customer experiences, accelerate platform adoption,



and influence product priorities.

Balance strategic vision with operational rigor, ensuring objectives are translated into repeatable processes, measurable metrics, and sustainable business impact.

Key Responsibilities will include:

GreenLake Platform Adoption Strategy & Execution

- Lead the phased rollout of the GreenLake Platform Adoption Framework, including KPI definition, telemetry alignment, pilot execution, governance, and global scale.
- Establish customer adoption methodologies, maturity frameworks, engagement models, and success measurement approaches.
- Define and drive adoption motions that support customer value realization and business growth.

Workshops Execution & Governance

- Define account selection criteria and coordinate participation across all geographies.
- Ensure nomination, onboarding, readiness, and enablement of participating Customer Success Managers.
- Deliver training programs supporting workshop execution and adoption methodology consistency.
- Establish and maintain centralized governance repositories to monitor:
- Workshop execution
- Account progression
- Customer maturity stages
- Risks and dependencies
- Action items and outcomes

- Define the methodology, governance, success metrics, and operating model for adoption workshops while enabling geo teams and participating CSMs to drive execution.
- Deliver executive-level reporting on pilot progress, customer adoption outcomes, and program effectiveness.

Methodology Scale & Continuous Improvement

- Capture lessons learned from pilots and continuously improve adoption methodologies, workshop content, maturity frameworks,

📌 WW CS Adoption, Intelligence (San Pedro Tlaquepaque)
🏢 Hewlett Packard Enterprise
📍 San Pedro Tlaquepaque