Description Neo

Work is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare.

You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

Neo

Work is a integral staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies.

Our teammates work directly inside our clients' teams and tools, while Neo

Work takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities- Respond to customer inquiries via phone, live chat, and email within defined service levels- Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible- Escalate complex cases to the right team with clear, complete notes- Document every interaction accurately in the client's CRM or helpdesk (e.g.

Zendesk, Gorgias, Freshdesk)- Identify recurring issues and share feedback to improve help articles and processes- Meet quality, productivity, and customer satisfaction targets

Requirements- 1+ year of experience in customer support, call center,



or client-facing service roles- Excellent spoken and written English- Calm, empathetic, and solution-oriented communication style- Comfortable using helpdesk, CRM, and ticketing tools- Strong attention to detail and ability to multitask across channels- Availability to work U.S. business hours- Based in Mexico, with a reliable home office setup and stable internet connection

Nice to Have- Experience supporting U.S. customers- Experience in e-commerce, SaaS, or healthcare support- Fluency in Spanish

Benefits- We offer health insurance for contractors- Holiday Extra Pay- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.- This is a 100% home-based position- We prioritize the mental health of our team members and offer mental health days to support their well-being.- In addition to the base salary, performance-based incentives are provided.- There is an annual review and appraisal process in place.- There are ample opportunities for professional growth and advancement within the company.

📌 Customer Support Representative (Ciudad de México)
🏢 Neowork
📍 Ciudad de México