Senior Cx Lead, Latam (México)

Senior Cx Lead, Latam (México)

27 oct
|
Mheducation
|
México

27 oct

Mheducation

México

McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America in Mexico City.
You will lead bilingual customer service operations, develop high-performing teams, and drive regional growth through transformation.
Hybrid work with in-office Mondays and Wednesdays.
Idóneo candidates have 8+ years in CX or contact centers, 3–5 years in leadership, and Salesforce experience.
You will collaborate across Workforce Management, Training, QA, Product, and Operations to meet #J-*-Ljbffr

📌 Senior Cx Lead, Latam (México)
🏢 Mheducation
📍 México

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