About the Role

Our client is seeking a proactive and detail-oriented Front-line Customer Service Agent to join their team in Ciudad Juárez, Chihuahua . This role is essential for providing exceptional support to our diverse customer base. You will be the primary point of contact, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. This position offers a Hybrid work arrangement, blending the benefits of in-office collaboration with the flexibility of remote work. We are looking for individuals who are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment. Your ability to connect with customers and effectively solve their problems will be crucial to your success.

Join a company that values its employees and offers opportunities for growth and development in Ciudad Juárez, Chihuahua . We believe in empowering our team members to deliver outstanding service and contribute to the overall success of the organization. This role is a fantastic stepping stone for individuals looking to build a career in customer relations.

Key Responsibilities

- Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
- Provide accurate information about products, services, and policies.
- Troubleshoot customer issues and provide effective solutions.




- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Identify opportunities to improve customer satisfaction and service processes.
- Meet or exceed individual and team performance metrics.
- Collaborate with team members to share best practices and support overall team goals.

Requirements

- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills in Spanish.
- Strong problem-solving and active listening abilities.
- Proficiency in using computers and common software applications.
- Ability to work effectively in a Hybrid environment, balancing remote and in-office tasks.
- High school diploma or equivalent required.
- Must be adaptable, patient, and customer-focused.
- Located in or willing to commute to Ciudad Juárez, Chihuahua .

Benefits

- Competitive annual salary of ** **.
- Hybrid work model for better work-life balance.
- Health, dental, and vision insurance.
- Paid training and ongoing professional development opportunities.
- A positive and team-oriented work culture.
- Opportunities for advancement within the company.
- Employee discounts and perks.

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📌 Agente de Servicio al Cliente de Primera Línea (Chihuahua)
🏢 Placements24
📍 Chihuahua