Descrição
• Proven experience managing Application Management Services (AMS), Application Support, or Software Operations;
• Hands-on experience applying ITIL best practices, including Incident, Problem, Change, and Service Level Management;
• Experience supporting mission-critical applications where downtime directly impacts business operations or revenue;
• Demonstrated ability to coordinate cross-functional teams during major incidents and operational crises;
• Strong experience leading structured Root Cause Analysis (RCA) and preventive action planning;
• Experience managing executive stakeholders and enterprise customer relationships;
• Solid understanding of SaaS architecture, cloud infrastructure, databases, APIs, and systems integration;
• Professional fluency in English (spoken and written);
• Professional fluency in Spanish (spoken and written);
• Ability to perform effectively in high-pressure, mission-critical operational environments.
Requisitos Obrigatórios
• Professional proficiency in Portuguese;
• ITIL Foundation or higher-level ITIL certification;
• Experience with enterprise IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, or similar tools;
• Experience with monitoring and observability platforms such as Datadog or equivalent;
• Experience supporting multinational or multi-country operations across LATAM;




• Background managing enterprise SaaS environments with strict operational governance;
• Experience implementing Continuous Service Improvement (CSI) practices.
Diferenciais
• Strong leadership and cross-functional team coordination skills;
• Excellent communication skills with both technical teams and executive stakeholders;
• Analytical mindset with structured problem-solving capabilities;
• Strong organizational and prioritization skills in high-pressure environments;
• Customer-focused mindset with commitment to service excellence;
• Ability to make sound decisions during critical incidents;
• Accountability and ownership of operational performance and SLA compliance;
• Strong stakeholder management and negotiation skills;
• Proactive attitude with a continuous improvement mindset;
• Adaptability to multicultural and integral business environments.
Informações da Vaga
Título
: AMS MANAGER (APPLICATION MANAGEMENT SERVICES)
Setor do Cargo
: Tecnologia da Informação (TI)
Cargo
: Gerente
Complemento do Cargo
: Sustentação
Nível do Cargo
: Senior
Papel da Vaga
: Gerencial
Modelo de Trabalho
: Híbrido
Modelo de Contratação
: CLT
Faixa Salarial
: ***** USD
Localização
: Mexico City, Mexico City, Mexico
Mercado com Experiência
Sustentação/Operações
Idiomas
Português - Intermediário
Inglês - Avançado
Espanhol - Avançado

📌 Ams Manager (Xico)
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