About the Role

Our client is actively recruiting a proactive and relationship-driven **Customer Relations Specialist** to join their expanding, fully remote team. This role is specifically designed for individuals based in or around **Zapopan, Jalisco**, who are passionate about fostering strong connections with customers and ensuring their long‑term satisfaction. As a key player in the customer success department, you will be responsible for nurturing client relationships, providing strategic guidance, and ensuring clients maximize the value derived from our services. This is a **fully remote** position, allowing you the flexibility to work from your home office while making a significant impact. We are seeking candidates with exceptional communication abilities, a deep understanding of customer needs, and a proven track record in client management. Your dedication to client success will be crucial in driving retention, satisfaction, and growth for our client. This is a prime opportunity to build a fulfilling career in a company that champions remote work and invests in its employees' professional development. You will be instrumental in shaping positive customer experiences and reinforcing our client's reputation.

Key Responsibilities

- Cultivate and maintain strong, long‑lasting relationships with a portfolio of clients.
- Proactively engage clients to understand their business objectives and challenges.
- Provide expert advice and support to help clients achieve their goals.
- Monitor client satisfaction and engagement levels, identifying potential churn risks.




- Serve as the primary liaison for clients, addressing inquiries and coordinating issue resolution.
- Conduct regular check‑ins and business reviews to demonstrate value and identify growth opportunities.
- Gather client feedback and collaborate with internal teams to implement improvements.
- Onboard new clients, ensuring a smooth transition and successful adoption of services.

Requirements

- Significant experience in customer success, account management, or client relations.
- Outstanding verbal and written communication skills in Spanish.
- Proven ability to build rapport and trust with clients.
- Strong understanding of business principles and customer lifecycle management.
- Experience with CRM software (e.g., Salesforce, Zoho CRM) is essential.
- Bachelor's degree in Business Administration, Marketing, or a related field is highly desirable.
- Excellent organizational and time management skills.
- Ability to work autonomously in a **fully remote** setting.
- Proximity to **Zapopan, Jalisco** is preferred, but the role is open to remote candidates nationwide.

Benefits

- A competitive annual salary of ** **.
- **Fully remote** work environment offering unparalleled flexibility.
- Comprehensive health, dental, and life insurance benefits.
- Ample opportunities for professional development, training, and career advancement.
- A collaborative and supportive remote team culture.
- Generous paid time off and holidays.
- Access to innovative tools and resources.

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📌 Especialista en Relaciones con el Cliente (Remoto) (Centro)
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