27 oct
|
Capgemini
|
México
Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a major US insurer's contact center.
You will monitor call volume, agent adherence, and staffing to ensure the daily scheduling plan aligns with service level objectives.The idóneo candidate is analytical, detail-oriented, and comfortable making quick operational decisions.
You will produce reporting, performance monitoring, and insights while collaborating with leaders and teams to optimize
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📌 Real-Time Call Center Operations Analyst I (México)
🏢 Capgemini
📍 México