Select how often (in days) to receive an alert: 09 - Customer Focused Team Manager 1 Date: Oct 9, **** Location: Monterrey, NLE, MX General Overview Functional Area: OPS - Operations Career Stream: CPM - Customer Program Management Role: Manager 1 SAP Short Name: MG1 Job Title: Customer Focused Team Manager 1 Job Code: MG1-OPS-CFT Job Level: Band 09 Profile-Holding: Y Direct/Indirect Indicator: Indirect Summary Detailed Description Performs tasks such as, but not limited to, the following: - Leads a Customer Focused team within a site.
- Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
- The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
- The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
- With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
- Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
- Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
- With guidance, plans, manages and controls CFT performance by implementing direction and priorities.
Implements policies and guidelines and evaluates results.
- Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.




- Monitors performance of business execution using MOR and other appropriate metrics.
- Reports on performance to site management, and may present data to customer - Reports to management on financial performance of the business.
- Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
- Recommends and manages the CFT budget and financial forecast.
- Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
- Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
- Works with functional leads to evaluate CFT member performance and sets customer focused objectives.
- Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
- Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.
- Participates in and may lead cross-functional process improvement groups.
Supports corporate or site-wide initiatives.
- Knowledge of the production process and the tools and equipment used in the process.
- Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality,



on-time delivery and the financial performance of the unit.
- Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate.
(See /) - Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see ) - Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
- Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues Physical Demands - Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Occasional overnight travel may be required.
- Above demands are carried out within the local existing Health and Safety guidelines Typical Experience - Five to seven years of relevant experience Typical Education - Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position.
Employees are held accountable for all duties of the job.
Job duties and the % of time identified for any functio

📌 09 - Customer Focused Team Manager 1 (México)
🏢 Celestica
📍 México