EUC Support Technician (L1)? Location: Mexico City, Mexico

? Salary: $1,100 USD per month (Gross)

?️ Work Schedule: 5 days a week, Monday to Friday

⏰ Working Hours: Standard business hours

? Role: End User Computing (EUC) Support – Level 1

Job OverviewWe are looking for an EUC Support Technician (L1) to provide onsite technical support to end users in Mexico City. The adecuado candidate will have experience troubleshooting desktop and laptop issues, supporting end-user devices, managing IT service tickets, and delivering reliable deskside support in a corporate environment.

Key Responsibilities

1. Provide onsite technical support for desktop and laptop systems, troubleshooting basic hardware, software, and connectivity issues.
2. Handle IMAC activities (Install, Move, Add, Change) and basic break/fix tasks for end-user devices.
3. Assist with desktop and laptop configuration, operating system imaging, software installation, updates, and patching.
4. Use tools such as SCCM, Intune, and ServiceNow for ticket management, asset tracking, and device support, where applicable.
5. Install and update approved software in accordance with company IT policies.
6. Provide deskside and remote support for Microsoft Office, Outlook, VPN clients, and other end-user applications.
7. Follow IT security policies, antivirus procedures, and desktop configuration standards.
8. Support printers, scanners, and other peripherals,



including basic troubleshooting and maintenance.
9. Assist with Active Directory tasks, basic user account management, and access-related requests.
10. Provide basic Smart Hands support when required.
11. Maintain accurate documentation of incidents, service requests, device inventory, and troubleshooting steps.
12. Support Windows operating systems and assist with mobile devices and basic Mac-related issues.
13. Follow ITIL-based processes for incident, problem, and service request management.

Required Skills and Qualifications
- Experience in EUC, desktop support, IT helpdesk, or deskside support.
- Basic troubleshooting skills for Windows desktops, laptops, peripherals, and connectivity.
- Familiarity with Microsoft Office, Outlook, and VPN clients.
- Basic knowledge of Active Directory and user account management.
- Familiarity with ticketing systems such as ServiceNow.
- Exposure to SCCM, Intune, OS imaging, and software deployment is preferred.
- Good communication skills and a customer-focused approach.
- Ability to work onsite in Mexico City, Mexico.

Working Conditions
- Location: Mexico City, Mexico
- Schedule: Monday to Friday, 5 days per week
- Hours: Standard business hours
- Monthly Salary: $1,100 USD gross
- Interested candidates: Please share your updated resume and confirm your availability for this opportunity.

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