At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

Qualifications

+4 years of work experience as a Service Desk or Call Center Tech lead, SME or supervisor.

Proficiency in Service Desk/Contact Center tools (ServiceNow, Avaya CMS Supervisor, AWS Connect, etc.).

Proficiency in Microsoft Office (intermediate knowledge of MS Excel is required).

Excellent communication skills in Spanish and English.

Strong organizational abilities; comfortable managing multiple competing priorities.

Ability to monitor and analyze real-time data.

Adaptable to rapidly changing environments.

Goal- and results-driven mindset.

Work in an environment of 24x7 operations,



with rotative shifts.

ADVANCED ENGLISH IS A MUST

100% on site role in our offices in Guadalajara

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

📌 Service Desk Lead (Guadalajara)
🏢 Cognizant
📍 Guadalajara